Heat Pump Offer T&Cs

Our Heat Pump offer is available to approved customers under the Victorian Energy Upgrade Program (VEU), SA Retailer Energy Productivity Scheme (REPS), NSW Home Energy Efficiency Retrofits (HEER) and the Federal Renewable Energy Target Program (RET), which is designed to reduce household and commercial greenhouse gases. These energy efficiency programs facilitate the creation of energy efficiency certificates which are created through a deemed or measured carbon abatement within the methodologies and guidelines set out by each program regulator. The amount of carbon abatement is then translated into energy efficiency certificates, which have a market value and are used to subsidise the energy efficiency upgrade which is taking place.

This means a new 215 litre energy-efficient heat pump hot water system can be yours for little cost in many cases. Additional fees will be incurred for replacing in-ceiling or internal hot water systems, non-electric hot water systems, where any additional plumbing or electrical work are required, or when upgrading to a larger unit. Ecovantage will ask you a series of questions to help you to understand any costs that may be incurred prior to confirming your booking. We will provide an estimate based on the information provided, which may change if the information provided is incorrect or insufficient.

*Cost of installing a heat pump is estimated to be $1,000 across the different sizes and is used as an indication of cost only.

*Solar Victoria eligibility criteria applies; combined household income less than $210,000 pa, property value less than $3million, property has not previously received a hot water rebate. Criteria is set by Solar Victoria and is subject to change, see full criteria and eligibility requirements at https://www.solar.vic.gov.au/hot-water-rebate

**Cost of installing a heat pump is based on an replacing a gas hot water system, in an outside location, with a solid base, close to a drain, power and water. Additional costs may be incurred for other locations, concrete slabs, or extra plumbing and electrical work. A proposal will be supplied upon application and assessment, prior to commencing work.

VEU Code of Conduct
We offer this product and service as part of the Victorian Energy Upgrade program. Participation in the VEU program is voluntary and the eligible products get a rebate or discount. Ecovantage is a private provider and an accredited provider to operate under the scheme.

The Victorian Energy Upgrades Code of Conduct sets out the minimum standards that consumers should expect from people and businesses delivering discounted products and services through the program. Furthermore, the information available to you includes a Statement of Consumer Rights and a Fact Sheet that outlines this activity in further detail.
The Code of Conduct can be downloaded here, or if you need a hard copy we can send this to you at your request.